This guidebook aims to bring citizen-driven innovation to policy makers and change agents around the globe, by spreading good practice on open and participatory approaches as applied to digital service development in different nations, climates, cultures, and urban settings.
Written in collaboration between the World Bank and the European Network of Living Labs.
This publication has been developed within the framework of the United for Smart Sustainable Cities (U4SSC) initiative. This publication provides cities with a methodology on how to collect data or information from key performance indicators (KPIs) for smart sustainable cities (SSC). This set of KPIs for SSC were developed to establish the criteria to evaluate ICT´s contributions in making cities smarter and more sustainable, and to provide cities with the means for self-assessments.