Title: Trámites CDMX - Mexico City
Location: Mexico City, CDMX, Mexico
Categories: City experience
Population: 8,800,000 | HDI: 0.75 | Annual budget: None | Expenditure per capita: None | Source of the socio-economic indicators: None
CDMX case study

Date Published: July 26, 2017, 9:56 p.m.


n 2013, the GCAM launched an initiative to digitize procedures and services’ registration. All procedures performed both by the State Government and the political bureaus were collected and registered in an electronic system to simplify and to remove duplicated procedures with no added value for the public. To do so, it created an Electronic register system (Registro CDMX) and the Procedures website (Trámites CDMX). The project benefited from a $25,000 USD contribution by the British government to the association, “PIDES - Innovación Social”, who developed the website and effected the training of local officials. The GCAM set up a team to map all the existing procedures and services conducted by the 91 different local government bodies. The team identified 2.385 procedures. Each one was thoroughly revised, simplified and electronically registered. The web platform was launched in March 2015, and now provides accurate, reliable and updated information to the citizen regarding all the procedures and services registered in the Registro CDMX system.The Procedures Website (Trámites CDMX) is a tool developed by the General Coordination of Administrative Modernization of Mexico City, aiming to disseminate complete and detailed information of all procedures performed by agencies, public bodies, organizations and delegations of Mexico City. The project should help to strengthen transparency and offer legal certainty to the population and economic sectors in the management of their procedures and services. In 2013, the project team identified 2,385 procedures, and has thoroughly been revising them, in order to get a legal registration in an Electronic Register System and to publish the information of each procedure on the website. The website should also allow for online payments and the automation of procedures.

About Mexico City

About the GCAM and the procedures

The Electronic register system and the Procedures website

Features of Trámites CDMX