Date Published: March 15, 2018, 1:26 p.m.
J
abalpur 311 is a voice raising platform for Jabalpur citizens to report civic issues, and governments to analyze, track, manage, and solve - ultimately making Jabalpur better through transparency, collaboration, and co-operation and thus better crowd sourced decision making. Jabalpur 311 app is the easiest way to raise concerns around such issues and influence the respective authorities to have them resolved.
Jabalpur, Madhya Pradesh is Located in the east of the state and on the banks of major river Narmada, Jabalpur is a major city of Madhya Pradesh with a population of 1,055,525, and decadal growth rate of 14.51% (according to the 2011 census). It has been a challenge for the city’s municipal corporation to make civic services/ facilities easily accessible for its increasing population.
Jabalpur Municipal Corporation administers the city of Jabalpur. The Municipal Corporation is headed by directly elected Mayor who is supported by Chairman and Mayor in Councils. The administrative wing is headed by Municipal Commissioner. Presently Jabalpur Municipal Corporation is divided into 79 wards. Municipal Corporation is trying to solve civic problems and doing hard to provide better civic comforts in a planned manner needing the priorities of health, sanitation public convenience. The JMC has online services of property tax, water charges, trade license, building permission, birth and death certificates and its registration, ration card, water tanker booking, community hall etc.
The Jabalpur Municipal Corporation undertakes the responsibility for both water and sanitation services in the city. The city is divided into eight administrative zones for the management of water supply and there are a total of 1,26,025 reported water connections in the city.
Jabalpur gets 130 million litres per day (MLD) of water from Narmada; and 25 MLD from the Garr and the Khandari reservoir collectively. JMC is responsible for sanitation services in Jabalpur city. JMC’s functions specifically relate to maintaining public toilets in most wards, getting solid waste collected, and keeping the city clean. There are four sewerage zones in the city. Jabalpur Development Authority (JDA) was established with an aim of well planned and balanced development of Jabalpur city.
The authority is structured under the Town and Country Planning Act, 1973, Government of Madhya Pradesh and it works under the administration of Housing and Development Ministry of Madhya Pradesh Government. Jabalpur Development Authority has been vested with the task of developing housing and other civic amenity infrastructures at par with international standards. JDA has been a major factor in transformation of city's outlook with its amazing residential projects. Along with undertaking construction of residential societies and auctioning of plots, JDA also builds community centers, shopping areas and office spaces. The Jabalpur Town and Country Planning Organization (TCPO) is responsible for the urban planning in the region.
The preparation of the Jabalpur Development Plan, 2005, was a combined act of TCPO and Jabalpur Development Authority (JDA). Moreover, housing and housing related services are joint responsibility of JDA and Madhya Pradesh Housing and Infrastructure Development Board. Public Works Department Madhya Pradesh is engaged in planning, designing, construction and maintenance of Government assets in the field of built environment and infrastructure development. Madhya Pradesh Pollution Control Board is responsible to maintain air, water and soil quality in healthy and usuable form. Presently it operates in 12 regional offices, where Jabalpur is one of them.
It has been a challenge for the city’s municipal corporation to make civic services/ facilities easily accessible for its increasing population. Over the last few years, mobile phones have become the preferred mode of internet access, with most people preferring to quickly access information and services over their mobile devices; however most government/ civic services available over the internet are optimized for accessing through computer/ PC.
To overcome this limitation, governments are increasingly trying to take their services and interactions with the citizens on the mobile platform – this is commonly referred to as M-Governance. In many cases, M-Governance complements E-Governance and increases the flexibility and agility in governance functions, including those, which are citizen focused.
Jabalpur municipal corporation solve the problems of the city by the citizens of the city to establish better contacts with mobile software feature being given you his field general problems such as garbage, "such as electricity, water leakage issues immediate solution can use this software.
Jabalpur Municipal Corporation has launched a mobile-based citizen app (by the name of Jabalpur -311) in feburary of 2017 in order to enable citizens of the city to access a range of civic services using their smartphone – these include:
The application is also being used to get in touch with emergency services like fire, disaster management & women helpline, and to get real-time traffic/ parking information, find nearby places like hotels, hospitals, petrol pumps, etc.
Jabalpur 311 app is designed to adopt and integrate Open311 protocols and APIs to simplify access to citizen services. Its features allows you to report Jabalpur city civic issues in real-time
How it works?
The application is very easy to use, there are four steps in which one follows;
Furthermore, along with Jabalpur-311 citizen application, JMC (Jabalpur Municipal Corporation) has launched Jabalpur-311 officer app, allowing JMC officers to directly report from the field, mark their attendance online, generate road inspection report, track projects of the city and manage workflow.
JMC officers can easily access this application and get enormous benefits to make their daily work hassle-free. Eventually, it was one of the biggest launched events by JMC department, where a lot of well-known people were present to make this event remarkable.
After implementing field reporting application, the city government departments can decrease on-site security risks by approximately 80% because this application makes reporting easy as the field officers do not have to manually fill out every single paper report as they were earlier doing.
Rather than filling paper-based reports, they are filling reports in mobile that hardly takes 3 minutes. Officers just need to click the photo of the field, select the category, describe the report, click selfie and submit the report. Now, senior officers can instantly check all the reports that submitted by the officers and track the progress. Moreover, they can also make comments on the reports, asking about the report.
With this high-end app, field engineers and officers will get a completely different and a new experience without the psychological stress that follows with the paper mill. Easily customized and simple to access for all the skill levels, effortlessly manage all the data and reports, GPS location of the field with photo, date, exact time and description are some of the major benefits of this application that field officers can experience.
One of the best things about this app is that it shows, who gets the job done and who don’t. It will be easier to supervise your field workers as they will always have that feeling that they will be monitored and that may well to better results as getting seen by members higher in the hierarchy is more likely.
The initiative has costs an outlay of around INR 1 crore, which has been financed through Smart City Mission (SCM) funds.
Over two thousand citizens are actively using Jabalpur-311 application for accessing enabled services, including reporting of issues; over 1.5 thousand issues have been reported by the citizens with a resolution rate of over 90%.
Jabalpur-311 has significantly quickened and eased the access of civic services and reporting of issues for citizens by allowing them to access various services at any time and from any place using their smart mobile phones.
The Jabalpur-311 application has made it easy for the ULB to track, manage & analyze the service delivery and solve issues for effective delivery on its mandate for citizen convenience
By using Jabalpur-311 application, citizens can access various services like helpline no, real-time traffic, and parking information, search nearby places, pay their basic amenities bills, access all citizen services, apply online for birth and death certifications, and more.
Over two thousand citizens are actively using Jabalpur-311 application for accessing enabled services, including reporting of issues; over 1.5 thousand issues have been reported by the citizens with a resolution rate of over 90%.
In addition to this, citizens can also report non-emergency issues like potholes, waterlogged street, garbage on the road, etc. to the municipal corporation. Measured as the most powerful citizen application, Jabalpur-311 will make the life of citizens more comfortable, allowing them to access various services from the comfort of their home.
Once the complaint is submitted by the citizens of Jabalpur city, the application will automatically route it to the suitable department and generate a work order that can be tracked by both the department and the complainant, who will also receive automated notifications.
Providing more information on the application, it allows citizens to explore nearby places like public toilets, ATMs, banks, hospitals, cinema halls, bus stands, hotels, railway stations, etc. So, citizens can search for any nearby place which they are looking for and also get its driving route for quick reach.
Along with Jabalpur-311 citizen application, JMC (Jabalpur Municipal Corporation) has launched Jabalpur-311 officer app, allowing JMC officers to directly report from the field, mark their attendance online, generate road inspection report, track projects of the city and manage workflow.
