Date Published: March 13, 2018, 2:43 p.m.
fter two years of arduous work and with a strong participatory component, the city has its own Resilience Strategy, a document that gathers 50 initiatives that address the main challenges of the city from the holistic and integral approach offered by the urban resilience. One of the pillars of this Strategy, called Knowing to Innovate, pursues objectives linked to the management of knowledge and the use of new technologies for local development.The local government has several actions aimed at incorporating innovation, use of ICTs and greater community participation in urban management, in order to improve the quality of life of citizens. Some of these initiatives are:
It is a transparency tool that enables the contact between the Municipality and its citizens, which year after year is increasing and improving innovation and digital communication. The number of visits to the portal indicates that during 2016 1,973,236 visits were made in the Procedures and Services section and 427,352 visits to Tenders and Calls, consolidating as the two most visited sections. In total, a total of 4,952,931 visits to the Home section were recorded. Gradually, and following the recommendations of usability, it has incorporated partner websites that bring information and services to the community focused on the profile of the user and their communities.
The digital media channels enable citizens to send queries or complaints through existing platforms such as Facebook, Twitter, Instagram, Pinterest, Youtube, message response systems in real time and website.
It is the systematized modality of management of citizen demands. The computer system has operational since 2008 and functions as a tool to record the various attentions made. Since its implementation, 344,427 applications have been registered, with more than 70,000 made in 2016.
It is a web platform to manage municipal processes allowing citizens to access information and services relevant to their needs according to their profiles, making it possible to carry out a wide spectrum of procedures 100% online. This implies a complete suppression of paper, allowing neighbors, businessmen and professionals to carry out the procedures remotely. In addition, it enables better monitoring and processing of applications by the municipal government. During the year 2016 a total of 235 procedures were published, of which 112 are informative and 123 can be resolved online. The total amount of procedures carried out in the Virtual Office is 43,851.
Since 2016, managers or leaders linked taxi owners, premises, school transports, architects, civil engineers and construction technicians can make online, through the Virtual Office, procedures that have been carried out so far only in person and in paper format. This implies that the internal management is done in a digital way. Since Municipal Entrance Table no longer receives then the formalities included in Virtual Office in paper format, since all internal flow and derivations between areas is done through this new system. The granting of the Clave Ciudadana is a personal and face-to-face process that requires identity accreditation.
The first of them integrates taxes and links them to a single people database, while the second is a system of infraction records that allows fines to be settled.
This system is applied in the area of urban planning, seeking to integrate and update the information provided by the municipal record.
It is a system that performs digital capture of records and / or surveys.
Allow neighbors to make claims, monitor their progress and assess their resolution. It also contains news and geolocalized services such as schools, banks, hospitals and tourist sites.
The application allows knowing the time of arrival of a bus to a determined stop. If you do not know the stop, you can find it by indicating the line. In turn, the stops can be stored as favorites, thus enabling quick access to the most used ones. The information is available during the 24 hours. 365 days a year. The consultation is made through the telephone's Internet service. This way, depending on the subscription of data that the user has with his telephone company, there should be no cost whatsoever and avoid having to consult the payment system via SMS.
Created within the framework of the Forestation Plan of the city, it allows the georeferencing of the place where it is necessary to plant a tree, take a photo of the place and know the following it up status of your request.
Enables the use of the Parking System Measured through the mobile device.
That offers useful information for visitors, with places to go, a large agenda of activities and a complete guide of services.
It is a space that brings together all the cultural, sports and recreational activities of the city, making it possible to count on the calendar of events and receive notifications on the mobile device.
Through an augmented reality experience, this application allows you to take a walk through this bridge declared a national historic monument. It also allows you to know moments in which you have been a protagonist in the daily life of the City.
It is generated for large events, customized according to the particularities of each occasion.
This is a process that benefits the entire administration, as well as citizens who demand the digitization of specific documents. It is a key element for access to information.
This is the online records management system that enables citizens and public administration to monitor all the files, allowing greater control of the actions of the local public administration.
Involving a simultaneous reform of procedures, systems, training of human resources and building reforms, trying to optimize local administration cross-cutting its operation.