SMART technologies such as mobile applications, sensors or smart cards offer huge opportunities to improve local administration and build connected, inclusive and more efficient territories. Many local governments around the world are already experimenting with SMART solutions and have demonstrated amazing results in energy savings, better use of public budgets or opening new channels to communicate with their citizens.
However, choosing the right products and mechanisms can be a challenge for local governments, as technology changes too quickly and the internal process of contracting, implementing and show-casing added value are often too slow for city managers. Too often technology becomes obsolete even before the project starts delivering results.
SMART technologies can improve governance and increase efficiency in services management through a better use of resources and stronger citizen dialogue and participation. Examples of key SMART sectors include.
Modernizing public administration and providing public services online, requesting certificates and reports, making payments and debits, online registrations and paying taxes and fees.
Increasing transparency and accountability by facilitating monitoring by citizens.
Improving citizen participation in the decision-making process and implementation of public policies (e-democracy).
Improving urban transport networks by facilitating information about available parking lots, buses timing, traffic lights…
Improving energy efficiency with more efficient ways to light and heat buildings, smart grids, electronic vehicles, street lighting, etc.
Improving water supply: monitoring consumption, managing floods, improving leakages, etc. …
Improving waste disposal and collection.
Creating safer public spaces: smart cameras, operations center, etc.